Terms & Conditions

1. Order Process

All orders are paid in full at checkout when you place your commission. You will receive a digital proof before the painting begins and another after completion.

2. Revisions

We offer unlimited revisions on the digital proof stage. Once the painting begins, minor adjustments can be made. Major changes to composition after painting has started may incur additional fees.

3. Turnaround Time

Regular service: 20-23 days. Rush service (+15%): 18-21 days. Express shipping available at checkout.

4. Refunds

Custom oil portraits are made to your photos. They are not stock items.

Before painting starts, you may cancel and request a refund of the amount you paid, except any non-refundable payment-processing fees, and except where the law requires otherwise.

Once painting has started, the order cannot be cancelled, returned, or refunded. If the finished work matches the approved composition, a change of mind is not a reason for a refund or return.

If we caused a production defect (for example the painting does not match the approved composition), we will repair or repaint it.

If the parcel arrives damaged, contact us promptly with photos of the packaging and the painting. We will claim against the courier’s insurance and arrange a replacement.

Full details are in this Terms page.

5. Shipping

International shipping rates calculated at checkout. We ship via insured courier.

6. Copyright

You retain all rights to your original photos. We retain the right to use the finished painting for promotional purposes unless you opt out. If you do not want your painting shown on our website, tell us by WhatsApp when you order or after delivery.